Analytics & Monitoring
Analytics
Track your AI agent's performance with conversation analytics, user engagement metrics, and usage statistics.
Overview
The Analytics dashboard provides insights into how your AI agent is performing. Track conversation volumes, response quality, user engagement, and resource usage to continuously improve your agent.
Conversation Analytics
View total conversations, average message count per session, session durations, and resolution rates. Identify peak usage times and understand how users interact with your agent across different channels.
User Engagement
Monitor message feedback (thumbs up/down), returning user rates, and popular topics. Use this data to identify knowledge gaps in your training data and areas where your agent could improve.
Usage & Billing Metrics
Track API call volumes, document processing counts, and storage usage against your plan limits. Set up alerts to be notified before reaching limits so you can upgrade proactively.